Production Coordinator

Fine Cell Work is looking for a Production Coordinator. The successful candidate will be responsible for maintaining, overseeing and coordinating all of our in-cell prison production. This is an exciting and varied role which helps contribute to the smooth running of the charity.

The main duties of the Production Coordinator Role include:

• Administration of sending and receiving kits stitched in prison.
• Supporting volunteers teaching in prison by dealing with materials requests and orders.
• Ensuring our stitchers are paid for their work accurately and efficiently.
• Providing feedback on the stitching by our in-prison workforce.
• Assisting the extended production team with the ordering of materials, special commissions, donations requests and our tapestry finishing service.
• Gathering, logging and reporting on information related to production and prisoner pay using FCW’s custom database.
• Visiting our stitching groups in prison to get a better understanding of the challenges with production that both our volunteer teachers and our stitchers might face in delivering FCW production.

 You should have excellent interpersonal skills, be accurate in your attention to detail, be flexible and have the ability to take initiative. We expect you to work independently, prioritising your own workload, as well working as part of a small, lively team.

Core accountabilities

1. Support our volunteers and stitchers by sending our pre-prepared kits to volunteers around the country ahead of the stitching classes and receiving kits back from volunteers.
2. Administer the production process on FCW’s custom database: logging items as they are sent to prisons and volunteers around the country, tracking items as they returned from prison, providing feedback to prisoners on the work completed and maintaining standards through rigorous quality control.
3. Process payments to prisoners on a weekly basis. 
4. Support Fine Cell Work volunteers by dealing with requests for threads and troubleshooting problems with kits. 
5. Log data, collate and report on production, prisoner pay and stitcher statistics as required for the senior management and the fundraising teams, to include monthly reports and annual reports.
6. Supporting the use of FCW’s custom database to include testing and feedback on new features and uploading and maintaining relevant information.
7. Order materials in advance for production activities in prison workshops as well as at the FCW office, liaising with commercial suppliers as well as materials donors. Supporting the production manager with the production of all kits in prison workshops as well as by volunteers in the office.
8. Work with the Programmes and Impact Officer to enable Open College Network accredited training to be delivered in prisons by making up and sending out starter kits and materials to stitchers.
9. With the Programmes and Impact Officer, provide technical support for our lone stitchers by sending out work, talking to them on the phone or replying to letters.
10. Where appropriate, working with the Design and Commissions team to assist with the preparation of specialist kit and sample products, ordering materials and collecting stitcher feedback to assist with future production.
11. Coordinate FCW’s tapestry finishing and making up service.
12. Support the production manager to ensure that all ability and pay levels are appropriate to FCW’s stitcher population ensuring these are made and assigned with a view to developing prisoners’ skills and self-responsibility.
13. With the Programmes team, co-facilitate production training for volunteers both online and in person.
14. Assist with bi-annual stock counts involving staff, volunteers, prison leavers and prison staff to include finished items, work in progress and raw materials in all the prisons where FCW operates, as well as at FCW’s London office.
15. Coordinate Fine Cell Work volunteers with their weekly tasks as provided by the production manager.
16. First point of contact for phone calls to the office, assisting callers with enquiries and diverting calls to relevant members of staff.
17. On occasion, visit cell groups in prison around the country to support volunteers and stitchers in FCW production.
18. Assist with Fine Cell Work events as and when required.
19. Ad hoc duties to support the work of the charity as required including back-up support to production with apprentices and volunteers in the Clothworkers Studio.

Person specification

Essential:

• Organised and process driven with strong administrative skills
•  The ability to prioritise and meet deadlines and take initiative
• Proven track record of delivering on targets and outcome
• Excellent written and verbal communication skills.
• High standard of numeracy skills.
• Excellent team working skills.
• Accurate attention to detail for logging information and quality checking work.
• Proficient in MS Office particularly in Excel
•  A flexible approach to managing workload.
• An enthusiastic and positive attitude and strong interpersonal skills.
•  A non-judgemental approach to supporting prisoners.

Desirable:

• Experience of and/or knowledge of textiles and embroidery/needlework.
• Experience of working with volunteers
• Experience of using complex databases

This role is full time and based in our offices in Battersea, South London.

Reports to: Production Manager

Salary: £27,000

Fine Cell Work offer the following benefits to all our team members:

• A supportive learning culture and opportunities to develop in your role
• 25 days annual leave plus bank holidays (pro-rata) increasing after 2 years of service
• Employer pension contribution after 3 month probationary period
• Season ticket loan
• Cycle to work scheme

Fine Cell Work is committed to the principle of equality. No job applicant, employee, volunteer or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital or civil partnership status, sexual orientation, gender reassignment, pregnancy status, age or disability and we will maintain a neutral working environment in which no employee or worker feels under threat or intimidated.

To apply for this role please send a cover letter, outlining how you meet the person specification, and CV to jobs@finecellwork.co.uk by 10pm on 13th July. Please note your application will not be considered if a cover letter is not included.

If successful in your application, interviews will be held week commencing 14th July.