Job Vacancy: Engagement and Support Officer

Posted by Fine Cell Work on
Job Vacancy: Engagement and Support Officer

Job Vacancy: Engagement and Support Officer

Location: Battersea, London
Contract: Full-time, Permanent
Salary: £26,000

Deadline for applicants: Friday 18 June at 9am

We are looking for an exceptionally supportive and non-judgemental individual to underpin all aspects of the Fine Cell Work post-prison programme, Open the Gates (OTG). This person will be responsible for ex-prisoners’ referral, recruitment and support arrangements; for risk assessing attendance and providing individualised support based upon need, sharing appropriate information on ex-prisoners’ licence conditions and skills with mentors and staff; for setting up and delivering the FCW distance support scheme and for supporting volunteer employment mentors alongside the Volunteer and Programmes Coordinator.

As well as offering person-centred support and helping to shape and embed our new distance support project, the role includes:

  • Building relationships with ex-prisoners’ Probation Officers, Public Protection Officers and  other keyworkers to ensure support and risk is managed and communicated.
  • Actively recruiting ex-prisoners to join the programme, including promoting OTG to Fine Cell Work prison groups and volunteers, and building relationships with prisons, probation services (including Approved Premises) and other ex-offender support organisations across the country to promote the programme.
  • Overseeing the ex-prisoner journey at Fine Cell Work and ensuring ex-prisoners move on to further education, training, or employment (where appropriate) and are able live meaningful, crime-free lives.
  • Carrying out pre-engagement assessments of all ex-prisoners applying to the programme, including arranging logistics of in-prison assessment meetings and requesting relevant risk information.
  • Assisting with the development of risk management plans.
  • Working with the wider team to research and liaise with offender support and employment agencies beyond FCW, signposting ex-prisoners on to these, and helping mentors with appropriate signposting and referrals to partner agencies.
  • Responding to safeguarding issues and working as part of the Fine Cell Work team to ensure all staff are aware of good practice in working with ex-prisoners and those with complex needs.
  • Delivering a number of workshops to ex-prisoners every year on themes of disclosure letter writing, CV writing, mental health and wellbeing, safeguarding and professional boundaries.  
  • Work alongside the Workshop Supervisor to conduct regular development reviews with ex-prisoners, to record and track progress quarterly to maintain effective evaluation of the OTG programme and providing written reports on programme delivery when required.

Knowledge and Skills required:


  • Experience of providing one to one support to vulnerable adults
  • Experience of working in the Criminal Justice sector.
  • A non-judgemental attitude towards ex-offenders from a variety of backgrounds
  • Knowledge of the criminal justice sector
  • Exceptional communication skills
  • Excellent organisational skills
  • Up to date knowledge of housing support and the benefits system
  • Knowledge of how to deal with safeguarding concerns
  • Excellent IT skills, particularly using Microsoft Excel and Word
  • Ability to create and maintain electronic filing systems
  • Compassionate, empathetic and adaptable
  • Experience of working with volunteers
  • Understanding of the importance of Service User Involvement


  • Experience of setting up, or working in, rehabilitation projects
  • Experience of delivering projects and monitoring outcomes


To apply for this role please email with your CV and a cover letter outlining how you meet the person specification. The deadline for applicants is 9am on Friday 18th June.

Please note your application will not be considered if a cover letter is not included.

Interviews will be held on the 23, 24th and 25th June.


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